You know how some casinos promise you the world, but they don't deliver? Well, you won't have to worry about false-advertisement complaints at Big Dollar Casino, as everything here is transparent, legitimate, and fair. The customer support team will handle any complaints you might have regarding closed accounts, lengthy withdrawals, or anything else.
Here, the operator takes care of all loyal players equally, but if your account has been inactive for more than 12 months, it will have to be closed. Play, win, stay active and share a different experience with Big Dollar games!
The customer support department at Big Dollar Casino handles complaints about your closed account. So, if you have any problem, you'll find out how to get in touch.
There are multiple ways you can file a complaint here at Casino BigDollar. The most efficient and fastest way is through the live chat feature.
If you're not in a hurry and your problems aren't urgent, feel free to get in touch via email. After you've sent an email, you can expect to hear from the customer support staff quickly - as responses can take an average of 6-12 hours.
If you use the live chat feature, the operator will review your problems in less than 20 seconds. The operators here are cooperative and cheerful, making you feel valued as part of this casino.
You also have another option. If you want fast and efficient answers, you can call the casino number which you have on the website. There are several country-specific numbers available to you day and night.
The operators will immediately answer your closed accounts questions, so do not hesitate to contact the customer support service.
If your account has been suspended, contact customer service, and they will make inquiries to check why your account was shut down. Some primary reasons why your account is suspended might be verification problems, multiple users on one account, or money laundering.
Failing to verify your account is the primary reason why a player's account can be shut down. If this happens, check your email because the operator may have sent the suspended account notice by email.
If the account owner and account user are not the same, it can also lead to account problems, as it is against the Big Dollar privacy policy and terms and conditions. In your case, you might need to supply valid documents such as your passport or bank card to prove them wrong. As soon as the operator reviews your documents, they'll notify you via email.
If you make large deposits and withdrawals very often, the operator may shut your account down for money laundering activities. Then, you need to provide the requested documents to customer support to prove that you aren't involved in any suspicious activities.
If you encounter any problems with a suspended account you can always count on the Big Dollar Casino customer support team, which is available 24/7!